Back to out home page All the info about us here at Toolvolt. Find out about all the latest features added and whats coming up at Toolvolt. Email us for any question you may have or sign up the mailing list Come here to find out about delivery charges and how to place an order or return an item. All out latest Hot offers from across the site. Brand new products listed on our site in date order, starting from today. Checkout the Bargin bucket, end of line and discontinued stock. Check your cart contents
New Arrivals
Fibreglass Claw Hammer
Measure Mate Tape Display Box
Measure Mate Tape Display Box
Screwdriver Set 4pce
Rubber Plunger Display Box
Get free delivery when you spend 75 or more
Top quality brand tools from Toolvolt.co.uk Triton Power and Hand tools complete range
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come see our new site. Thermal Builders Gloves. 3 Rolls Of Sand Paper. Bicycle LED front and reat light set Secure online payments from Sagepay
Toolvolt.co.uk Site Information Page

Toolvolt FAQ Page.

Welcome to our info page. Here we hope that you will find those all important answers, like "how long will it take for my order to reach me". If you can't find the answer to your question please use the Contact Us link above and we will be more that happy to assist you.

Here you can find everything from purchasing to returning goods. This page is also a brief outlook into our terms and conditions. The full version can be found Here and below.


How do I place an order through this site.
How much will the delivery charge be on my order.
How secure is your order process.
What methods can I use to pay for my order.
How long will it take for my order to reach me.
How do I return my order in part or in full.
 
 
What is your dispatch Time
How much will it cost me to call Toolvolt.co.uk
Where can i find your contact info.
How long are my tools guaranteed for.
I would prefer to purchase on Amazon, do you have a shop.
What are your terms and conditions for sales.
Do you have a Privacy Policy.
 

Ordering.

Browse through our site by using our navigation links placed to the left and the right of this central column. You will find that you can drill down through the main Category, Subcategory to get to an item. Once you have found the item you are looking for click our Add To Button, this will take you straight to our cart where you can adjust the quantity of the item, if that's all you need then just click on either Google Checkout or PayPal Checkout, where you will be taken offsite to complete your order. For more info on this please see How secure is your order process.


Guarantees

Toolvolt.co.uk 14 day money back guarantee

If for any reason you are not satisfied with your goods, Toolvolt.co.uk will refund the price of the goods provided that they are returned unused and in their original condition, together with the original packaging, within 14 days of the date of the invoice, a copy of which must be returned with the goods.

Hand Tools: Draper hand tools carry a lifetime guarantee against faulty materials and workmanship; (certain tools have consumable parts which are not included in the guarantee, but generally replacement parts for these are available and may be purchased from Draper, e.g. ratchet repair kits.)

Power Tools: Draper power tools are guaranteed for twelve months or where indicated otherwise (90 days for tools used for hire) from the invoice date against faulty materials and workmanship.

Air Tools: Draper air tools are guaranteed for six months (90 days for tools used for hire) from the invoice date against faulty materials and workmanship.


How secure is your order process.

Your security is very important to us. So when you order is ready to be taken to the checkout, once you click any of our checkout buttons you will be taken off our site to a secure payment gateway of your chosen method. We do not handle any payments process's on our site which make us very secure as we use payment processors that are recognised across the whole Internet. Sage Pay is our preferred method of payment, but we have also added PayPal Checkout in case this is your preferred payment method.

Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

 


Cost Of Calling Us

The price of calling us on 0117 969 3802 will be the cost of your normal call to any landline.. Calling us from your mobile phone may be charged at higher rate. Contact your network provider for more information. If you are calling us to place an order by card payment, then we will take your details and call you back within 15 minutes.


Postage.

We have introduced a tiered pricing method for our delivery charges for UK Mainland only. This we hope will offer you value for money. Our rate are as follows:-
£0.01 to £1.99 will cost £2.00
£2.00 to £4.99 will cost £3.25
£5.00 to £9.99 will cost £ 4.75
£10.00 to £19.99 will cost £5.25
£20.00 to £39.99 will cost £ 6.50
£40.00 to £59.99 will cost £ 7.00
£60.00 to £74.99 will cost £ 7.50
Orders of £75.00 and over will be free delivery to Uk mainland only.

Deliveries outside UK Mainland to Ireland & N. Ireland carry a standard cost of £9.75 no matter how large or small your order.

We do ship our products worldwide but you will have to cantact us for a shipping quote.


Amazon Orders.

Yes we do. We only have a small selection tools in our Amazon Store. You can view our Amazon listings on our site either by using this link Amazon Store or this link is also located at the bottom of our navigation.


Contact Info.

E-Mail

Phone:0117 969 3802

Mobile: 07831 827 333

Address. 27 Bevington Close, Patchway, Bristol. BS34 5NW


Dispatch Time.

Dispatch Time is the duration in working days that your order will take to leave us, so don't forget to add on the transport time. For Example, If you place an order on Monday morning, we will try to pack and dispatch your order within 2 days. Then your order may take a further 2 - 3 days to get you which will be either Friday or Saturday, But we do ask you allow 14 days for item to reach you, please see delivery below. So please bear this in mind when ordering. If you need it quick just call us with the Stock Code or Ref Number and we will quote you a delivery charge.


Delivery.

Most of our delivery's are sent direct from the manufactures warehouse, but we do hold stock of smaller hand tools such as Knipex°. Delivery covers UK Mainland only, via independent couriers. Outside these zones will attract a £9.75 surcharge. If your delivery address is for example Ireland, then we will contact you after your order is placed and a request for the delivery charge will be made, so please bear this in mind. We aim to get products to you within 3 to 5 working days, But stock quantities do very on a day to day basis so we will ask you to please allow 14 days for delivery in case the products are out of stock. This is why we will ask you to leave a contact phone number in the checkout section. You do not need to leave a number if you do not want to, but will help if the items you have ordered are out of stock of for a similar reason.

For our latest prices on delivery, please see Postage section.

Deliveries must be signed for by someone aged 18 years or over. If no one is available to receive your order at the time of delivery, the delivery driver will leave notification of the attempted delivery and return the goods to the depot from where you will be responsible for arranging collection.

Delivery will only be made to the delivery address specified at the time the order is placed. If in the unlikely event that you are missing items from your order, you must notify us by phone within 48 hours of receiving your goods, with the exact part number or stock code which is supplied within the instruction manuals or on a separate piece of paper included in your order. This is so we can rectify the problem quickly and efficiently. We can not except any claims after this time lapse.


Privacy Policy.

View Policy.


Terms & Conditions of sale.

Please Take A Minute to view our full terms and conditions.


Returns Policy.

You may return any items/s to us for a full refund within 14 days from the date of purchase. Provided that they are returned with all packaging and the original wrapping. If an item/s received by the customer arrives damaged, you MUST sign for the delivery as Damaged, then this must be reported to us within 24 hours of receiving. This can be done by email or preferably by contacting Joe Dybowski direct on the mobile number above. If you would like to return a product which is NOT faulty or damaged, there will be a 30% restocking charge based on the product price and you will also have to bear the cost of return carriage to us & the original postage. So please make sure that the item/s are suitable for your needs. If you need to ask us a million questions, then please do as we will be more than happy to answer them to ensure the product you intend to purchase is correct for your needs.


Payment Methods.

By Phone: Call us on the number shown below, you can place your order and pay with all major credit & debit cards. This service is completed through Paypal Website Payments Pro and has the same security that comes as standard with Paypal.

By Online Cart: Browse our site and just click the when you have found the item you are looking for. Go to your cart page, check your order and press checkout. Login to your account and choose Sagepay All major credit and debit card accepted.

Methods of payment

By Echeque: This method is the same as our online cart with one big difference, this being that the Echeque will take 7 - 14 days to clear, then our delivery time is added to this making an allowance of 28days max, so please bear this in mind if you are going to pay with this method.

Major credit / debit cards through www.paypal.com Internet Bank Transfer and Postal Orders, Cheque's, Cash On Delivery (bristol only.)

Goods will only be dispatched once we have received cleared funds, so please allow 2 days via paypal. 5 -7 days for bank transfer and cheque's

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