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You have found Toolvolt FAQ page.
Browse through our site by using our navigation links placed to the left and the right of this central column. You will find that you can drill down through the main Category, Subcategory to get to an item. Once you have found the item you are looking for click our Add To Button, this will take you straight to our cart where you can adjust the quantity of the item, if that's all you need then just click on either Google Checkout or PayPal Checkout, where you will be taken offsite to complete your order. For more info on this please see How secure is your order process.
Toolvolt.co.uk 14 day money back guarantee
If for any reason you are not satisfied with your goods, Toolvolt.co.uk will refund the price of the goods provided that they are returned unused and in their original condition, together with the original packaging, within 14 days of the date of the invoice, a copy of which must be returned with the goods.
Hand Tools: Draper hand tools carry a lifetime guarantee against faulty materials and workmanship; (certain tools have consumable parts which are not included in the guarantee, but generally replacement parts for these are available and may be purchased from Draper, e.g. ratchet repair kits.)
Power Tools: Draper power tools are guaranteed for twelve months or where indicated otherwise (90 days for tools used for hire) from the invoice date against faulty materials and workmanship.
Air Tools: Draper air tools are guaranteed for six months (90 days for tools used for hire) from the invoice date against faulty materials and workmanship.
How secure is your order process.
Your security is very important to us. So when you order is ready to be taken to the checkout, once you click any of our checkout buttons you will be taken off our site to a secure payment gateway of your chosen method. We do not handle any payments process's on our site which make us very secure as we use payment processors that are recognised across the whole Internet. Google Checkout and PayPal Checkout.
The price of calling us on 08712 88 44 85 will be 10p per minute(set by BT). Calling us from your mobile phone may be charged at higher rate. Contact your network provider for more information. This price is correct as of 22 June 2009. If you are calling us to place an order by card payment, then we will call you back within 15 minutes.
We have introduced a tiered pricing method for our delivery charges. This we hope will offer you value for money. Our rate are as follows:-
£0.01 to £1.99 will cost £2.25
£2.00 to £4.99 will cost £3.00
£5.00 to £9.99 will cost £ 3.50
£10.00 to £19.99 will cost £5.00
£20.00 to £39.99 will cost £ 6.50
£40.00 to £59.99 will cost £ 7.95
£60.00 to £74.99 will cost £ 8.50
Orders of £75.00 and over will be free delivery to Uk mainland only.
Yes we do. We only have a small selection tools in our eBay store. You can view our eBay store listings on our site either by using this link eBay Store or this link is also located at the bottom of our navigation.
Phone: 08712 88 44 85
Mobile: SMS 07831 827 333
Address. 27 Bevington Close, Patchway, Bristol. BS34 5NW
Dispatch Time is the duration in working days that your order will take to leave us, so don't forget to add on the transport time. For Example, If you place an order on Monday morning, we will try to pack and dispatch your order within 2 days. Then your order may take a further 2 - 3 days to get you which will be either Friday or Saturday, But we do ask you allow 14 days for item to reach you, please see delivery below. So please bear this in mind when ordering. If you need it quick just call us with the Stock Code or Ref Number and we will quote you a delivery charge
Most of our delivery's are sent direct from the manufactures warehouse, but we do hold stock of smaller hand tools such as Knipex°. Delivery covers all of the UK Mainland, Northern Ireland & Isle Of Man via independent couriers. Outside these zones will attract a £5.00 surcharge, so please bear this in mind. We aim to get products to you within 3 to 5 working days, But stock quantities do very on a day to day basis so we will ask you to please allow 14 days for delivery in case the products are out of stock. This is why we will ask you to leave a contact phone number in the checkout section. You do not need to leave a number if you do not want to, but will help if the items you have ordered are out of stock of for a similar reason.
For our latest prices on delivery, please see Postage section.
Deliveries must be signed for by someone aged 18 years or over. If no one is available to receive your order at the time of delivery, the delivery driver will leave notification of the attempted delivery and return the goods to the depot from where you will be responsible for arranging collection.
Delivery will only be made to the delivery address specified at the time the order is placed. If in the unlikely event that you are missing items from your order, you must notify us by phone within 48 hours of receiving your goods, with the exact part number or stock code which is supplied within the instruction manuals or on a separate piece of paper included in your order. This is so we can rectify the problem quickly and efficiently. We can not except any claims after this time lapse.
Please Take A Minute to view our full terms and conditions.
You may return any items/s to us for a full refund within 14 days from the date of purchase. Provided that they are returned with all packaging and the original wrapping. If an item/s received by the customer arrives damaged, you MUST sign for the delivery as Damaged, then this must be reported to us within 24 hours of receiving. This can be done by email or preferably by contacting Joe Dybowski direct on the mobile number above. If you would like to return a product which is NOT faulty or damaged, there will be a 30% restocking charge and you will also have to bear the cost of return carriage to us. So please make sure that the item/s are suitable for your needs. If you need to ask us a million questions, then please do as we will be more than happy to answer them to ensure the product you intend to purchase is correct for your needs.
By Phone: Call us on the number shown below, you can place your order and pay with all major credit & debit cards. This service is completed through Paypal Website Payments Pro and has the same security that comes as standard with Paypal.
By Online Cart: Browse our site and just click the
or you can use 
when you have found the item you are looking for.
By Echeque: This method is the same as our online cart with one big difference, this being that the Echeque will take 7 - 14 days to clear, then our delivery time is added to this making an allowance of 28days max, so please bear this in mind if you are going to pay with this method.
Major credit / debit cards through www.paypal.com Internet Bank Transfer and Postal Orders, Cheques, Cash On Delivery (bristol only.)
Goods will only be dispatched once we have received cleared funds, so please allow 2 days via paypal. 5 -7 days for bank transfer and cheques